— 24-hour concierge service
- Stylish living room, high-quality furniture, with bookshelf, table, armchairs and desk
- Bedroom with luxurious beds incl. bedding and spacious wardrobes
- Kitchen or kitchenette with crockery for 6 people
- Comprehensive cooking equipment, modern coffee machine and dishwasher
- Bathroom with hairdryer and sufficient hand towels
- Cosmetic tissues and exclusive toiletries
- Iron and ironing board
- High-speed Internet, DSL
- Free WLAN
- Radio, flat-screen TV, DVD player
- Weekly cleaning service
- Laundry service for hand towels and bedding
- Cleaning equipment
- Travel guide
- City breakfast offer in the lobby (croissant, comprehensive selection of tea and coffee, hot drinks)
- Rent incl. all additional costs

Privacy Policy

Last updated: October 22, 2020

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Doorman Betriebsgesellschaft mbH, Stephanstraße 1 60313 Frankfurt am Main Deutschland.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Hessen, Germany
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to The Doorman, accessible from https://www.thedoorman.de/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@www.thedoorman.de
By phone number: +49 (69) 697619 00

General Terms and Conditions for the Hotel Admission Agreement / Accommodation Agreement (Revised: June 2016)

1. Applicability

1.1 These General Terms and Conditions apply to contracts concerning the rental of hotel rooms / apartments for the purposes of accommodation as well as all other services and deliveries of the hotel (Hotel Admission Agreement) rendered for the customer in this context. The term ‘Hotel Admission Agreement’ encompasses and replaces the following terms: Accommodation, guest admission, hotel and hotel room agreement.
1.2 The rented rooms may not be sublet to other parties or used for any other purpose than that of accommodation without the prior written consent of the hotel, in which regard Section 540 (1) line 2 of the German Civil Code (BGB) is waived provided that the customer is not a consumer.
1.3 Any general terms and conditions of the customer only apply if this has been expressly agreed in advance.

2. Conclusion of contract, contractual partners, limitation

2.1 The contractual partners are the hotel and the customer. The contract comes into being when the hotel accepts the offer of the customer. The hotel is free to confirm the booking in writing.
2.2 The contractual partners are the hotel and the customer. If a third party has booked a room for the customer, that third party and the customer shall be jointly and severally liable towards the hotel for all obligations under the Hotel Admission Agreement if the hotel has received a corresponding declaration from the third party.
2.3 All claims against the hotel shall become time-barred one year after becoming legally enforceable. Claims for damages shall become time-barred in five years, regardless of whether or not the party was aware of them, unless they are based on injury to life, limb, health or freedom. Such claims for damages shall expire in ten years, regardless of whether or not the party was aware of them. The shortened limitation periods do not apply to claims based on intentional or grossly negligent breaches of duty on the part of the hotel.

3. Services, prices, payment, offsetting

3.1 The hotel is obliged to keep the rooms booked by the customer free and render the agreed services.
3.2 The customer is obliged to pay the agreed and valid prices of the hotel for the use of the rooms and for any other services used by the customer. This also applies to services rendered by third parties and paid for by the hotel that the customer has arranged directly or through the hotel.
3.3 The agreed prices include the valid taxes and local duties as of the date of the conclusion of contract. The prices do not include duties owed by the guest under the local municipal laws, e.g. visitor’s tax. If the rate of statutory VAT changes or if local duties on the object of the service are introduced, changed or abolished following the conclusion of the contract, the prices shall be revised accordingly. With regard to contracts with consumers, this only applies if the period between the conclusion of the contract and the fulfilment of the contract exceeds four months.
3.4 The hotel can render its consent to a subsequently requested reduction in the number of booked rooms, services of the hotel or length of stay of the customer contingent on an increase in the price of the rooms and/or other services of the hotel.
3.5 Invoices of the hotel that do not bear a payment date must be paid in full within ten days of being received by the customer. At any time, the hotel can demand that the customer immediately pay all outstanding receivables. If the customer defaults on payment, the hotel is entitled to charge default interest at the currently applicable statutory rate of 9 per cent over the base rate or, for legal transactions involving a consumer, 5 per cent over the base rate. The hotel reserves the right to produce evidence that it has suffered a greater loss.
3.6 The hotel is entitled to request a reasonable deposit or the provision of collateral, e.g. in the form of a credit card guarantee, from the customer upon the conclusion of the contract. The amount of the deposit and the payment deadlines can be agreed in writing in the contract. Deposits and collateral for package holidays do not affect the statutory provisions.
3.7 In justified cases, e.g. if the customer defaults on payment or if the scope of the contract is extended, the hotel is entitled – even after the conclusion of the contract, until the arrival of the customer – to request the payment of a deposit or the provision of collateral as described in Article 3.6 above or an increase in the deposit or collateral agreed in the contract until the agreed payment is made in full.
3.8 Furthermore, both at the start of and during the customer’s stay the hotel is entitled to ask the customer to pay a reasonable deposit or provide collateral, as described in Article 3.6 above, for current and future claims under the contract, provided that a deposit has not already been paid or collateral has not already been pledged under Articles 3.6 and/or 3.7 above.
3.9 The customer may only offset his/her claims against those of the hotel if his/her claim is undisputed or has been established by final judgement.

4. Withdrawal of the customer (cancellation) / failure to make use of the services of the hotel (no show)

4.1 The customer may only withdraw from the contract concluded with the hotel if the customer has been expressly granted a right of withdrawal in the contract, the customer has another legal right of withdrawal or if the hotel expressly agrees to the dissolution of the contract. The agreement of a right of withdrawal and any agreement to the dissolution of the contract must take place in writing.
4.2 If the hotel and customer have agreed a deadline for the free withdrawal from the contract, the customer can withdraw from the contract without entitling the hotel to payment or damages until that date. The right of withdrawal of the customer shall expire if the customer fails to exercise his/her right of withdrawal by the agreed date.
4.3 If no right of withdrawal has been agreed or if it has expired, if the customer has no statutory rights of withdrawal or termination and if the hotel does not agree to the dissolution of the contract, the hotel shall limit its claim to the agreed remuneration despite the failure of the customer to make use of the service. The hotel must count revenue generated by renting the rooms out to other parties and the expenses it will save towards this remuneration. If the rooms are not rented out to other parties, the hotel can deduct a lump sum for the expenses it will save. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for accommodation with or without breakfast, including for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to provide evidence that the aforementioned claim did not arise at all or was not as extensive as alleged.

5. Withdrawal of the hotel

5.1 If it has been agreed that the hotel can withdraw from the contract free of charge within a given deadline, in the same period the hotel is also entitled to withdraw from the contract if other customers are interested in the contractually booked rooms and if, having contacted the customer and set him/her a reasonable deadline, the customer does not waive his/her right of withdrawal.
5.2 Furthermore, if an agreed or requested deposit or collateral is not paid/provided as described in Articles 3.6 and/or 3.7, even after the expiry of a reasonable subsequent deadline set by the hotel, the hotel is entitled to withdraw from the contract.
5.3 Moreover, the hotel is entitled to withdraw from the contract with immediate effect if it has a legitimate reason to do so, especially if
– force majeure or other circumstances for which the hotel is not responsible render the execution of the contract impossible;
– rooms are deliberately booked using misleading or false information or if key information is withheld during the booking process; potential reasons include the identity of the customer, solvency and the purpose of the customer’s stay;
– the hotel has good reason to assume that the use of its services might jeopardise the smooth running of its business or the security or reputation of the hotel without this being attributable to the management or organisation of the hotel;
– the purpose of the stay is illegal;
– Article 1.2 has been breached.
5.4 The due withdrawal of the hotel does not entitle the customer to claim damages.

6. Provision, transfer and return of rooms

6.1 The customer is not entitled to stay in specific rooms unless this has been expressly agreed.
6.2 Booked rooms are available to the customer from 3 p.m. on the agreed date of arrival. The customer is not entitled to access the rooms before this time.
6.3 If unable to provide rooms, the hotel is obliged to provide the customer with accommodation of at least equal value.
6.4 The customer must vacate the rooms by 12 noon on the agreed date of departure, leaving them clean and tidy. If the customer fails to vacate the room on time, the hotel can charge 50% of the full lodging price (list price) for use of the room exceeding the bounds of the contract until 6 p.m. and 90% of the lodging price from 6 p.m. onwards. This does not give rise to any contractual claims for the customer. The customer is free to provide evidence that the claim of the hotel to compensation is significantly lower or non-existent.
6.5 The term of the contract is temporary and shall therefore end automatically on the agreed date of departure.
6.6 If, after the expiry of the agreed term, the customer/guest continues using the room, he/she shall be fully liable to pay compensation to the hotel if the hotel has already rented the room out to another guest. The continuation or renewal of the contract must be expressly agreed. Verbal collateral agreements are null and void.
6.7 The customer has the option of extending the contract. In order to make use of this option, the customer must provide the hotel with reasonable advance notice in writing of how long he/she intends to continue using the room. If the hotel has already concluded a contract with another guest for the same apartment, the hotel is entitled to provide the guest with a similar room if the guest wishes to extend his/her stay. If this is impossible, the customer cannot make use of his/her option and the contract shall end upon the expiry of the agreed accommodation period.

7. Liability of the hotel

7.1 The hotel is liable for injuries to life, limb or health for which it is responsible. Furthermore, it is liable for other damage based on an intentional or grossly negligent breach of duty on the part of the hotel or on an intentional or grossly negligent breach of typical contractual duties of the hotel. A breach of duty by a legal representative or vicarious agent of the hotel is equivalent to a breach of duty by the hotel. Unless provided for otherwise in Article 7, all more extensive claims for damages are excluded. Should the services of the hotel be affected by disruptions or defects, the hotel shall endeavour to find a remedy upon becoming aware of them or if the customer reports them. The customer is obliged to take reasonable steps to help remedy the defect and minimise the potential damage.
7.2 The hotel is responsible for items brought in by the customer in line with the statutory provisions. The hotel recommends that guests use the hotel or room safe. If the customer/guest wishes to bring money, securities and valuables worth more than € 800 or other items worth more than € 3,500, this requires a separate safekeeping agreement with the hotel.
7.3 If the customer is provided with a parking space in the hotel garage or car park, including for a fee, this shall not give rise to a safekeeping agreement. If vehicles parked or left on the hotel premises or items inside them are stolen or damaged, the hotel can only be held liable pursuant to lines 1 to 4 of Article 7.1.
7.4 The hotel shall take the utmost care to provide wake-up calls if requested to do so. It shall handle messages, post and deliveries for guests with the utmost care. The hotel shall assume responsibility for delivery, storage and – if required – forwarding in exchange for a fee. In this regard, the hotel can only be held liable pursuant to lines 1 to 4 of Article 7.1.

8. Responsibilities and liability of the customer/guest

8.1 The customer is obliged to immediately report defects in the contractual object of the service or other contractual services to the hotel or demand a remedy. The customer is liable for damage caused by a culpable breach of its duty of care.
8.2 The customer is liable for culpable damage to the object of the contract, including accessories and equipment, caused by the customer or persons granted access to the rooms by the customer.
8.3 The customer must report all defects to the hotel.
8.4 The customer may only withdraw from and/or terminate the contract if the defects are considerable; such an action is only justified if the hotel fails to provide a reasonable remedy within the reasonable deadline set by the customer.
8.5 The claims of the customer shall only remain valid if the report which the customer is obliged to file is not filed and the customer is not responsible for this, if the defect cannot be remedied or if the hotel refuses to provide a remedy.
8.6 The rooms may only be occupied by the number of persons agreed with the hotel. An excessive number of persons in a room can entitle the hotel to terminate the contract with immediate effect and/or charge a reasonable premium.
8.7 In the event of defects or service disruptions, the customer is obliged to take all reasonable steps to help remedy the defect and minimise the potential damage.
8.8 No pets of any kind are permitted unless agreed expressly otherwise with the hotel; if such an agreement does exist, the size and type of the pets must be as described to the hotel.

9. Final provisions

9.1 Amendments and supplements to the contract, the acceptance of the offer or these General Terms and Conditions must be made in writing. Unilateral amendments or supplements made by the customer are not valid.
9.2 The place of payment, fulfilment and exclusive jurisdiction – including for disputes concerning cheques and bills – is the address of the hotel registered in its legal information. If one of the contractual partners meets the criteria of Section 38 (2) of the German Code of Civil Procedure (ZPO) and has no place of general jurisdiction in Germany, the place of jurisdiction shall be The Doorman Betriebsgesellschaft Welle Frankfurt mbH, Leerbachstraße 7, 60322 Frankfurt am Main.
9.3 German law applies. The UN Convention on Contracts for the International Sale of Goods (CISG) and international private law are excluded.
9.4 If any provision of these General Terms and Conditions should be or become ineffective or null and void, this shall not affect the effectiveness of the remaining provisions. Otherwise, the statutory regulations apply.

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